Privacy Policy

Who this policy covers

This policy covers the Wisp desktop app and wisp.vn, operated by LOOPEX COMPANY LIMITED (CÔNG TY TNHH LOOPEX), Hanoi, Vietnam. Contact contact@loopex.vn about your information.

Wisp uses a shared LoopEx account for sign-in. This policy describes Wisp’s processing. If you use another LoopEx product, that product’s terms and privacy notice also apply to its separate features.

Information Wisp handles

• Account details, sign-in records, settings and operational usage counters needed to authenticate you and run the service.
• Your typed requests, voice audio and transcripts when you use online dictation or voice assistance.
• Screen images, nearby text, files and tool results included as context for a feature you use. Screen content may include information about other people or confidential work.
• Local history, notes, dictionary entries, snippets and routines that you choose to keep on your device.
• Technical request and error information, and information you send to support.

How information is used

We process information to provide the features you request, authenticate your account, generate replies, transcribe audio, carry out permitted app actions, troubleshoot failures and protect the service.

The reason for processing depends on the activity and applicable law: providing the requested service, meeting legal duties, legitimate operational and security needs, and consent where required. You must have authority to share the content you ask Wisp to process.

Microphone, screen and app access

Microphone permission enables voice requests and dictation. Screen Recording allows screen context; Accessibility allows reading nearby text, typing and app control. Permissions and availability depend on your operating system.

You can change permissions in your device settings. Turning off an online feature or keeping local history on your device does not make other online assistant requests local. Review the relevant Wisp privacy settings before sharing sensitive material.

Online AI and service providers

Wisp sends relevant requests and context through its managed service to OpenAI for online AI, transcription and voice features. Realtime voice sessions can send audio directly to the provider using short-lived session credentials. AWS provides the shared account and service infrastructure.

Provider processing and retention depend on the API service and applicable account settings; Wisp does not promise zero retention. Current providers and their roles are listed on the Sub-processors page. Prerecorded tour narration plays from recorded audio rather than sending your voice to the recording provider.

Storage and retention

Core account and backend data is hosted on AWS in Singapore. AI services and other providers may process information in other countries. Contact us before use if you require a specific processing location or transfer arrangement.

We retain account and operational information while needed to provide the service, investigate problems, prevent abuse or meet legal duties. Provider records follow the relevant provider’s arrangements. Deleting local Wisp history does not erase account data or information already processed by a provider.

Local retention controls are in the app’s Privacy settings. On Mac, Incognito avoids saving dictation history; Delete history leaves dictionary entries and snippets intact. If failed-recording retention is enabled, retry recordings may be kept locally. Removing the app alone may leave local files behind.

Your choices and requests

Depending on applicable law, you may request access, correction, a copy, deletion or restriction of your information, object to processing, or withdraw consent. Email contact@loopex.vn and identify the Wisp account concerned. We verify identity and authority before acting.

Wisp shares its account with other LoopEx services. Requesting deletion of the shared account can affect those services. Tell us if you only want Wisp data removed.

Website storage and security

wisp.vn is hosted on AWS S3 and delivered by CloudFront. Cloudflare provides DNS. Website delivery involves technical information such as network requests. The motion preference is stored in session storage for your browser tab; the demo does not access your microphone, screen or desktop apps.

We use access controls and encryption features of the infrastructure to protect information. No service can guarantee complete security. We may disclose information where required by law or necessary to protect the service and people’s rights.

Updates

The update date identifies this version. We will publish changes here and communicate material changes through an appropriate service or contact channel. Questions and concerns can be sent to contact@loopex.vn.